A primary-care partnership built around the resident.

Loza’s residential pathway is intended to reduce fragmented care while respecting the resident’s goals, privacy, authorized decision-makers and existing care relationships.

Residents & families

Know who is caring, what happened and what comes next.

With appropriate authorization, family members and representatives may participate in care planning and receive relevant updates. The resident remains at the center of decisions.

Clear enrollment and consent process
Medication and chronic-condition review
Goals, function and quality-of-life focus
Coordination after hospital or rehabilitation stays
Distinction among primary, urgent and emergency care

AFH owners & care teams

A defined workflow—not another disconnected office.

The final operating model will specify how to enroll residents, prepare for visits, communicate routine questions, report changes and receive follow-up.

Eligibility and service-area confirmation
Required records and medication lists
Visit-preparation checklist
Orders, referrals and follow-up process
Communication standards published before launch

Planned resident journey

From inquiry to coordinated care.

Eligibility

Confirm age, setting, geography, payer or self-pay pathway and whether Loza can safely meet the resident’s needs.

Enrollment

Complete consent, representative information, medical-record transfer and medication documentation through approved secure systems.

First assessment

Review history, current concerns, function, medications, goals and the broader care team.

Ongoing coordination

Establish follow-up, communication, refill, order and escalation processes appropriate to the resident.